Fix payment issues, such as declined or incomplete transactions

If you take bug paying for Google products, you might need to gear up a problem with your payments profile.

Find the result yous're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this bulletin is followed by instructions for submitting boosted information to us, delight do so. The other steps listed are unlikely to resolve this outcome.
  • Check whether the billing address for your payment method (such equally a credit menu) matches the address recorded in your Google payments heart settings. If they don't lucifer, update your address in your Google payments centre, and try the transaction again.
  • Endeavor using a Google Play gift card to complete the transaction.
  • Attempt using the all-time interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product'southward website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the social club again.
    • Try creating a new Google business relationship if you lot don't already take 1 and visiting the Google Store to try the transaction once again.

"Unable to complete transaction: Expired menu"

Check to see if your payment method is up to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Delight use another course of payment."

Note: These steps also use if you run into the mistake bulletin "Your payment didn't go through. Please try a dissimilar payment method or try again afterward."

Endeavour the post-obit:

  1. Bank check to see if your payment method is up to date. If information technology isn't, update information technology in the Payments center, then try your purchase again.
  2. Make sure yous have enough money in your business relationship for the purchase.
  3. If you're still having problems, contact your bank to run across if at that place's a trouble with your account.
  4. Endeavour making the buy again with a different payment method.

"Your payment was declined due to an result with your account"

If you run into this message, it might be because:

  • Nosotros saw a suspicious transaction on your payments contour.
  • We need a little more than data to protect your account against fraud.
  • We need a footling more data to comply with European union law (European customers merely).

To fix the effect, try the post-obit:

  1. Go to the Payments centre.
  2. Take action on whatsoever errors or requests in the payments centre.
    1. You lot might need to verify your identity earlier yous can purchase anything through your Google Account.
  3. Make sure your name, address, and payment data are up to date.

"Unable to procedure payment: Low menu rest"

You lot might not have plenty funds in your account to make the payment. Cheque your account rest or contact your banking concern.

Ineligible or unavailable credit or debit carte

Carte is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. You must verify the card before y'all tin utilise it once again:

  1. Become to pay.google.com and sign in to your account.
    1. If yous take multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll find a temporary charge on your card statement along with an eight-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit lawmaking.

If yous try to verify the payment method again:

  1. Ostend which card you want to verify.
  2. Bank check how long agone y'all tried to verify your carte du jour.
    • If less than 2 days: Wait upwards to 2 days.
    • If more than than two days: Check your card statement. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't utilize this bill of fare for this purchase. Endeavour to brand the purchase again with a unlike carte.

If the carte you want to use isn't listed, follow the on-screen instructions to add a new bill of fare.

Closed payments profile

Acquire more about what to practice if you temporarily or permanently airtight your payments profile.

If y'all're nonetheless having trouble, contact support.

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